General
We make use of the generally accepted rules in the travel industry. You will never be faced with unexpected conditions.
Special information
Flights
• If the fares vary at time of booking, we will contact you immediately.
• If there is a direct flight and/or the flights are being served by several companies, we cannot take any responsibility for the consequences of delay
Car rental
• It is not always possible to avoid that a deposit has to be paid upon pick-up of the rental car and/or that the fee for the second driver has to be paid in cash at the pick-up desk.
• In some cases using a car outside Albania is not allowed due to insurance conditions. In this case, be sure to have the so-called green insurance card with you.
• If you didn’t receive the green card with the car rental documents, ask for it before leaving. If there is no green card for the car, you might purchase a green card at the border. The card is valid during 14 days and the price should not be more than € 50.
• We can not be held responsible in case you have no green insurance card at border crossing or if purchase of the green card is not possible at the border.
• The green insurance card is not valid in Kosovo. We cannot be held responsible for problems with your green card.
Preparation for the trip
• After our first contact about the realization of your trip you will receive an program proposal by e-mail.
• If you agree with the proposal we ask you to send back a signed program proposal by e -mail or post. At the same time you pay a deposit, being a percentage of the total travel amount as indicated in the program proposal.
• Upon receiving the deposit we will send you a confirmation that the payment has been received and the trip is in the booking process.
• The rest of the payment you have to perform at least six weeks (=42 days inclusive) before departure.
• If the program proposal has been agreed upon within six weeks (=42 days inclusive) until the day of departure, you will transfer the full amount.
• Lunch, dinner, fuel and other elements are not included in the tour price, unless explicitly agreed upon.
Travel documents
• The necessary travel documents will be sent as soon as possible, but no later than 10 days (inclusive) prior to departure.
Changes in the travel program
• Changes in the travel program can be made until 14 days (inclusive) before your departure day. You will receive a changed travel program and – if required – a new travel sum.
Cancellation of the trip
• Cancellation from the 42nd day (inclusive) before the day of departure : You pay 30 % of the travel sum agreed upon.
• Cancellation between 42 – 28 days (inclusive) before the day of departure : You pay 60 % of the travel sum agreed upon.
• Cancellation from the 28th day (inclusive) before the day of departure : You pay 90 % of the travel sum agreed upon.
